What Data Is Collected
A18 collects certain necessary information to provide platform services. Below are the details of different data types collected:
During registration, we collect your name, date of birth, mobile number, and email address. National ID or passport details may also be required for identity verification.
BKash or Nagad numbers, deposit and withdrawal amounts, and transaction history are stored. All financial data is recorded in Bangladeshi Taka (৳ BDT).
Device type, operating system, browser version, IP address, and approximate location may be collected automatically. These are used to enhance security and service quality.
Information such as which pages were visited, duration of visits, games played, and betting patterns is analyzed to improve our services.
What the Data Is Used For
A18 uses collected data solely to operate the platform and improve services. The detailed purposes include:
- Complete Account Creation & Verification Process
- Processing Deposit and Withdrawal Transactions
- Ensuring platform security and preventing fraud
- Customizing services based on user preferences
- Sending relevant bonus and promotion information
- Compliance with Legal Liability & Regulatory Requirements
- Providing customer support and resolving issues
Learn About Cookies & Tracking
The a18 website uses cookies. Cookies are small data files stored in your browser that help enhance your browsing experience.
We use the following types of cookies:
- Necessary Cookies: These cookies are necessary to maintain login sessions and ensure security, and cannot be turned off.
- Functional Cookies: Used to remember your language preference and settings.
- Analytical Cookies: Used to understand which parts of the platform are most popular.
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services to malfunction.
Cookie Controls
- Chrome: Settings → Privacy
- Firefox: Options → Privacy
- Safari: Preferences → Privacy
- Disabling essential cookies may cause login issues.
Data Retention, Security & Third Parties
Data Retention and Security
Data collected by a18 is stored encrypted on secure servers. Payment information is specially protected and used only for transaction processing.
Certain data may be retained for a specified time after account closure to fulfill legal requirements. After that period, data is securely deleted.
Reasonable technical and administrative security measures are in place to prevent unauthorized access, alteration, or destruction.
Sharing Data with Third Parties
A18 does not sell or rent users’ personal data. However, limited sharing with third parties may occur in the following situations:
- Payment Provider: For authorized payment gateway transactions including bKash and Nagad.
- Game Software Provider: Information required to provide Live Casino and Slots services.
- Legal Authority: In cases of court orders or legal obligations.
- Fraud Prevention: Limited data for security analysis and fraud prevention.
Your Rights Regarding Your Information
A18 believes users should have full control over their personal data. You have the following rights:
Contact support to find out what data we hold about you.
Requests to correct inaccurate or outdated information may be made. Corrections will be made following proper verification.
You may request deletion of remaining data after account closure except where legal obligations exist.
You may request to limit use of data to specific purposes.
You can request a copy of your data from support.
To stop receiving promotional emails or messages, please contact support.
Policy Changes & Contact
Changes to Privacy Policy
A18 reserves the right to partially or fully update this privacy policy at any time. The effective date will be shown at the top of this page. Significant changes may be notified via registered mobile number or email.
Continuing to use the platform after updated policies are posted means you accept the new policies. Regular review of this page is recommended.
If you have any questions about data security
For questions, requests, or complaints about the privacy policy, please contact us. We aim to respond as quickly as possible.
Email: [email protected]
Learn more from our FAQ Section See or Terms & Conditions Read more.